HOW SWAPNOW WORKS
Simple but effective is the motto that many people aspire to, so we are working hard to achieve that goal . SwapNow app hits the pot when you “barter” items.
Create your account
Download SwapNow from App Store or Google Play, and complete the simple "Sign up" steps form with the valid information.
Post your items
Click the “Swap” button in SwapNow App, and you'll be able to post your item and product. Once completed, you can search and swap with others.
Take swaps
Send Swap requests or play around with other great features of SwapNow, which provide an excellent way to connect and find the best “swappers.” in many areas.
ALL YOU NEED IN SWAPNOW
With SwapNow, we build what you need to have a better experience and get what you want. Not only items, but we also connect you with others.
Smart Exchange App
Open Communities
Get Better Everyday
Easy to Connect
Easy to Discover
Easy to Manage
400
K
80
+
2000
+
40
K
more swaps, more items and more happiness
SwapNow's system is modernized and enhanced daily by our passionate team. Besides, numerous
new
items are available every day. Not only for the most suitable selection, but we've also
built
open communities to make it as easy as possible for all “swappers.”
Below is SwapNow's collection of noteworthy exchange items which users have shared across
the
“swapper” communities. Supporting the communities motivates and uplifts our team for the
long
haul.h
uNlimited exchange, get which you want
Go beyond the items and connections. Choose a plan to boost up your experience. Unlock SwapNow’s advanced features and suggestions.
CLASSIC
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Max 3 “Swap Connection” per item at a time.
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10 uploaded items at a time
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3 "send" requests per item at a time
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FREE - NO COST per “Conversation”
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Real-time Conversations Time
-
Support Center
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NO monthly fee
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NO 3-months fee
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NO 6-months fee
SUPER
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Max 6 “Swap Connection” per item at a time.
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50 uploaded items at a time
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6 "send" requests per item at a time
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FREE - NO COST per “Conversation”
-
Real-time Conversations Time
-
Support Center
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$4.99 monthly fee
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$12.99 monthly fee
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$21.99 monthly fee
VIP
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Max 12 “Swap Connection” per item at a time.
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100 uploaded items at a time
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12 "send" requests per item at a time
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FREE - NO COST per “Conversation”
-
Real-time Conversations Time
-
Support Center
-
$9.99 monthly fee
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$24.99 monthly fee
-
$44.99 monthly fee
Notes
Available Items: Any item/product that is currently in the swapping process (the status is not "SWAPPED") is considered "Available."
Swap Connection: Any connection that connects 2 users for a swapping process is considered a "Swap Connection."
Example:You send a request for an item to swap with yours. Then if both parties (you and the item's owner) have accepted, a connection is initialized for the parties. As a result, it would be counted as 1 swap connection for each party.
In the above example, if one of the parties (either you or the item's owner) doesn't accept the swap offer, it means NO connection has been initialized. As a result, there is NO "swap connection" counted for both parties.
In the above example, when both parties have connected, the item is considered "Swapped" and "Unavailable" for the party who owned the item.
The above example works exactly when your items receive "swap request(s)" from others. For any request you and the others have accepted (for an item) to process the "swap process," it counts as 1 swap connection for each side.
Cancellation policy:
1. NO cancellation fees
2. Subscription fees are non-refundable; except that you may cancel your renewed subscription by contacting SwapNow customer service within two (2) calendar days after the renewal date
3. When canceling a monthly subscription, all future charges associated with future months of your subscription will be canceled
4. Once you either downgraded or canceled your current subscription plan. All limitations would be reduced based on your future subscription plan in the future months
For example:4.1. You were at Super plan on July 15, 2022 (your billing cycle was from July 10, 2022, to August 9, 2022, -> 30 days for a monthly billing cycle)
4.2 If you canceled the subscription and downgraded to the Classic plan, your conversation limit would be reduced from 6 to 3 conversations per item at a time (start from August 10, 2022, -> the day after your current billing cycle)
4.3 Since August 10, 2022, your new limitation (3 conversations per item at a time) would be applied. If you had more conversations than the new limitation, the system would notify and ask you to choose which conversations to disable to match the new limitation
COMPARE OUR PLAN
Besides our benefits, we also create a plan that best suits your needs. Please read the comparison below to know more.
| Classic | Super | VIP | |
|---|---|---|---|
| Monthly Fee | $0 | $4.99 | $9.99 |
| 3-Months Fee | $0 | $12.99 | $24.99 |
| 6-Months Fee | $0 | $21.99 | $44.99 |
| Upload Limitation | 10 uploaded items at a time | 50 uploaded items at a time | 100 uploaded items at a time |
| Request Limitation | 3 "send" requests per item at a time | 6 "send" requests per item at a time | 12 "send" requests per item at a time |
| Conversation Limitation | 3 conversations per item at a time | 6 conversations per item at a time | 12 conversations per item at a time |
| Cost per “Connection” | Free | Free | Free |
be a smart customers
Besides our plan, please follow the below information to know more and keep in touch with our latest news. Choose an appropriate method to ensure a joyful experience, connect to the distinguished “swappers,” and the fulfillment of your goals.
The monthly billing plan charges your payment method on the first day of the next 30 days period
The 3-months billing plan charges your payment method on the first day of the next 90 days period
The 6-months billing plan charges your payment method on the first day of the next 180 days period
A limit on the number of uploaded (posted) items or products (regardless the item’s status is “SWAPPED” or “Available”) per account
A limit on the number of conversations between the account owner and other swapper per each item at a time
A limit on the number of conversations between the account owner and other swapper per each item at a time
When a request is sent from the account owner to other swappers, it’s considered as a “sent request” at a time
When a request is received from other swappers, it’s considered as a “received request“
A limit on the number of “Sent requests” per each item at a time
“Of course, let’s say you send a request to an item to swap with yours. At this time, you have made one “”sent request””. After a while, both parties (you and the item’s owner) have accepted the request, then a connection or conversation is initialized for the parties (so both parties can exchange messages). Since this point, the system would count as one conversation for each party.
On the other hand, if one of the parties (either you or the item’s owner) doesn’t accept the swap offer or request. That means no connection or conversation has been initialized. In other words, no “”conversation”” is counted for both parties.”
“You can change your SwapNow subscription plan at any time by following these steps:
1. Open and Sign in to your SwapNow account.
2. Under Membership Page, choose the desired plan, then select Continue or Update.
3. Select “”Change Plan””, review plans details and choose “”Continue”” to Confirm Change.
Note: A plan upgrade takes effect immediately so you can expand more limitations. Since SwapNow is a prepaid service, the new next billing date will be calculated and updated based on the remaining balance of your last payment.
A plan downgrade starts on your current next billing date (from your last payment). Therefore, swapper can continue to use the higher limitations until the next billing date.
For example, you can upgrade from Classic to Super immediately (your next billing date shall be changed).
On the other hand, if you were at Super subscription on July 15, 2022 (your next billing date is August 9, 2022).
Then when you downgraded to the Classic plan, your conversation limitation (one of your membership benefit) would be reduced from 6 to 3 conversations per item at a time (start from August 10, 2022, -> the day after your next billing date).
Since August 10, 2022, your new conversation limitation (3 conversations per item at a time) would be applied. If you had more conversations than the new limitation, the system would notify and ask you to choose which conversations to disable to match the new limitation.
You can cancel SwapNow at any time.”
With SwapNow, users are free to upload any items and send “swap” requests to other swappers. However, there would be a different limitation based on the user’s subscription plan. For more detail, please visit the page.
SwapNow has different subscription plans to help users explore and have a better experience. By expanding the limitation through a different subscription plan, swappers have opportunities to make better decisions, somewhat filter helpful information and find the most valuable, relevant, and fit personal needs item.
In Membership page, users would see their current subscription plan. To upgrade the subscription, users simply click on the plan that they would like to review and update their subscription plan.
Please contact SwapNow via page.
“You can cancel your SwapNow account or membership at any time in the Membership Page. Note: This is the only way to cancel your membership. Signing out of your account or deleting the SwapNow app doesn’t cancel your membership plan.”
Of course, there are NO cancellation fees.
Subscription fees are non-refundable; except that you may cancel your renewed subscription by contacting SwapNow customer service within two (2) calendar days after the renewal date
When you cancel your subscription, all future charges associated with future months of your subscription will be canceled.
When you cancel your subscription at any point during your monthly or 3-months, or 6-months cycle, your membership benefits remains active until the end of your billing period. However, all benefits would be changed based on your future subscription plan in the future months.
“For example, you were at Super Plan subscription on July 15, 2022 (your next billing date is August 9, 2022).
Then, If you canceled (downgraded to the Classic plan automatically), your conversation limitation (one of your membership benefit) would be reduced from 6 to 3 conversations per item at a time (start from August 10, 2022, -> the day after your next billing date).
Since August 10, 2022, your new conversation limitation (3 conversations per item at a time) would be applied. If you had more conversations than the new limitation, the system would notify and ask you to choose which conversations to disable to match the new limitation.
You can cancel SwapNow at any time.
The above example applies the same concept for other membership benefits.”
There are several popular payment methods available in SwapNow payment, including Google Pay, Apple Pay, Credit, and Debit Card
There are multiple causes that could make the payment fails, such as internet connection, bank issues, etc. If the payment fails, please try again later, contact your bank, or contact us via page
Unfortunately, we currently only supports particular payment methods. For list of payment methods, please visit question
Unfortunately, we currently don’t support digital currency.
Automatic Renewal (also known as auto-renewal) is a billing process where the SwapNow user’s subscription is set to be renewed automatically at the end of their subscription period – monthly or any other agreed-upon period of time (3-months or 6-months) – without the customer having to take action.
“A recurring charge happens when you sign up for a SwapNow subscription plan that automatically bills your credit card (or other payment methods) on a regular basis.
SwapNow subscription will automatically renew, and you will continue to be billed after it expires, unless you cancel Auto-renew manually by yourself or contact us via “”Contact Us”” within two (2) calendar days after the renewal date.”
You can remove Auto-Renew in your membership page (current plan)
SwapNow subscription will automatically renew, and you will continue to be billed after it expires. In case you have removed the Auto-Renew and would like to set it up again. Please visit your membership page to set up the Auto-Renew again.
USER’S POLICIES
Data Collect Policy
When you use our service, we may collect “Non-Personal Information” and “Personal Information.”
Non-Personal Information includes information that cannot be used to personally identify you, which includes but is not limited to the following:
- Anonymous usage data
- General demographic information
- Referring/exit pages and URLs
- Platform types
- Preferences you submit and those that are generated based on the date you submit and the number of clicks.
Personal Information includes information that is personal to you, which you submit to us through the registration process and at other times for usage of our service. This personal information includes but is not limited to the following:
- Your contact information, such as your phone number, address, and email
- A photograph of you, when and where appropriate
- Other information such as interests and preferences.
- Data profile regarding your online behavior on our website.
This information also includes information in your profile or information you provide to us via an email, text, telephone call, or by some other similar means. We also collect information about how you use our Services, such as the types of content you view or engage with or the frequency and duration of your activities. Your telephone calls and other communications with us are usually recorded or monitored for quality control, training, or for similar purposes. We also collect information about any purchases and/or transactions. This includes your payment information, such as your credit or debit card number and other card information, and other account and authentication information, as well as billing, shipping, and contact details.
Before or at the time we collect your personal information, we will identify the purposes for which information is being collected. We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes unless we obtain your prior consent or as required by law. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
In general, we are collecting your data for several reasons:
- To help us better communicate with you and provide you with technical support
- To understand your needs and to improve our services and products to meet those needs.
- To send you promotional emails containing offers and/or information we think you will find interesting.
- To possibly display interest-based ads for features, products, and services that might be of interest to you. However, we will not use information that personally identifies you to display interest-based ads.
- To customize our website according to your online behavior and personal preferences.
User’s Obligations
To activate and use our Service, you do need to submit further Personal Information, which may possibly include email, address, etc. However, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use our Services, such as the type of browser you use, the time and date of access, and other information that does not personally identify you.
When you use our Service, our servers automatically log certain information about your use of our Services, such as your IP address, your browser type, operating system, browser language, and service provider. We also collect information about your activities related to our Services, such as the pages you visit or the ads or links you click on. We use this information to provide and adapt our service to take into account the technical capabilities of our users as well as identify issues with the website and users’ experience of it.
We automatically collect and store certain types of information about your use of SWAPNOW services, including information about your interaction with content and services available through SWAPNOW services. Like many websites, we use “cookies” and other unique identifiers to enable our systems to recognize your browser or device and provide and improve SWAPNOW Services. For more information about this, please refer to section Our Cookie Policy.
Session Replay: When you visit our website, we may also record information about your browsing session on the site, including which pages you visited and any forms on the website that you filled in. We review this information to identify any technical issues in the operation of our sites and to improve the user interface on our sites. If we use a third party to help us with this service, this information will be passed to that third party for this purpose.
Mobile Analytics: When you download and use our application, we may use mobile analytics software to help us better understand the functionality of our application on your mobile device. Our analytics may record how often you use the application, how you use the application, aggregated usage, performance data, and where you downloaded the application from.
In addition to the information provided automatically by your browser when you visit our website, to become a registered user or subscriber, you will need to create a personal profile. You can create a profile by registering with the Service entering your phone number, email, address, and creating a username and a password, etc.. By registering, you are explicitly authorizing us to collect, store, and use your email address in accordance with this Policy.
Children’s Privacy
The Site and the Service are not directed or intended for use by anyone under the age of 18. The Site does not allow anyone under the age of 18 to sign up for the Services. We do not knowingly collect personal information from children under the age of 18 without the prior consent and expressed authorization of the child’s parent or guardian. In the event that we learn that we have gathered personal information from anyone under the age of 18 without the consent of a parent or guardian, we will delete that information as soon as reasonably possible. If you believe we have collected such information, please contact us at Project ThaiHub Support
Notice
Safeguarding and Securing the Data
We are committed to securing your data and keeping it confidential. We have done all our power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online. We will make readily available to users information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles to ensure that the confidentiality of personal information is protected and maintained. If you post services related to your business, we will ask you for information about the service and your business information. This includes information about your service and details about your business.
Your account password protects your account, and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing technological security measures, including encryption, firewalls, and secure socket layer technology. However, no security system is impenetrable, and we cannot guarantee the security of our system at all times. The measures of security that we have in place do not guarantee that your information will not be accessed, disclosed, altered, or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.
Identity Verification: We may use identity verification services provided by a third-party provider to verify your identity documents, confirm your identity and protect against fraud and abuse. When you create an account, you may be asked to submit valid identification proofs, along with a self-image. Our third-party provider may use a combination of machine learning tools and optical scans to authenticate your identity documents and may use facial recognition technology to produce a unique biometric identifier based on facial geometry that can be used to compare your self-image to the identity document you provided to determine the likelihood that the images are a “match.” We do not receive the biometric identifier generated from the images. Our third-party provider generated and held until we are informed that the biometric identifier is no longer needed for the purposes described in this paragraph, which will occur no later than three years after your last interaction with us. For identity verification and security purposes, we will have access to the self-image and will receive the information extracted from the identity scan of the ID document as well as the results of the identity verification process. We may use this process and associated information to verify your identity, authenticate your identity documents, and protect against fraud and misrepresentation. We do not use, disclose or retain your biometric information for any other commercial purpose. Our third-party provider processes this information on our behalf strictly in accordance with our contractual agreements.
Your Rights Regarding the Use of Your Personal Information
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt-out of further promotional communications by following the unsubscribe instructions provided in each promotional email. You can also indicate that you do not wish to receive marketing communications from us in the Settings on the Site. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out of the Site, we may continue to send you administrative emails, including, for example, periodic updates to our Policies.
Our Cookie Policy
Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you spend the most time on, and websites you visit).
The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems. Please note that cookies don’t allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you. If you want to disable cookies, you can do it by accessing the settings of your internet browser.
Usage and Sharing of Information
Personal Information: In general, the Personal Information you provide is used to help us communicate with you and provide you with a better service.
Except as otherwise stated in this Policy, we do not sell, trade, rent, or otherwise share your Personal Information for marketing purposes with third parties without your prior consent. We do share Personal Information with vendors who are performing services for us, such as for our email communications who are provided access to the user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Policy.
We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including but not limited to, the investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.
Non-Personal Information: In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information to track trends and analyze use patterns on the Site. This Policy does not limit in any way our use or disclosure of Non-Personal Information, and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers, and other third parties at our discretion.
In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Policy and that any acquirer of our assets may continue to process your information as set forth in this Policy. If our information practices change at any time in the future, we will post the changes so that you may opt-out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used
Links to Other Websites
As part of our Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed, information, or content presented by those other websites or applications. Therefore, this Policy does not apply to your use of a third-party website or application accessed by selecting a link on our Site or our Service. In addition, if you click on these links, we are not held responsible for your data and privacy protection. These third-party advertising partners may collect information about you when you interact with their content, advertising, and services. Visiting those websites is not governed by this Policy agreement. We encourage our users to read the privacy statements of other websites and applications before proceeding to use them.
Restricting the Collection of your Personal Data
At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:
When you are filling out the forms on the website or applications, make sure to check if there is a box that you can leave unchecked, if you don’t want to disclose your personal information.
If you have already agreed to share your information with us, feel free to contact us via email, and we will be more than happy to change this for you.
Project ThaiHub Inc. will not lease, sell or distribute your personal information to any third parties unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.